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We do not exchange, refund and provide store credits or coupons if customer have just simply changed their minds or made a mistake.
On arrival, if the product is faulty or the product itself has been damaged during transit/delivery, we offer customers either a refund, store credit or replace the product. This is dependent on the fault/damage. Any authorized refunds given is equivalent to the value of the product only not including any shipping costs that have been incurred. Any shipping costs are charge to the customers. Damage of the packaging does not warrant a refund or exchange.
We do not accept any returns without prior notification of the return and a valid receipt as proof of purchase.
If a product has been authorized for a return, the customer has 7 business days in which to make the return. No refund, store credit or replacement will be provided until the faulty or damaged product or products are received for evaluation. This must be accompanied with the purchase confirmation email we sent to the customers.
If a product has been authorized for a return, the product or products must be in the same condition in which the customer has received them and the product or products must be unopened, not used and unsprayed.