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When will I receive my order?
After you have successfully placed your order, our Customer Service team will conduct a verification process (if we think the address is not complete or other important matters) and update you as soon as possible by email or SMS.
After successful verification (time frame: within 24 - 48 hours after ordered date), you can expect to receive your order within the following time frame:
Can I prearrange the date of delivery?
Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee the delivery of your order for a specific time or date.
Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.
Do you deliver during weekends and holidays?
Your orders may be delivered on a weekend or a holiday depending on our courier's availability. You will be notified should your order be delivered outside of business days.
I need my order now, can Watchportal speed up the delivery?
Although we currently do not have an option for express delivery, we always ensure that your orders are delivered within the promised delivery timeframe.
I just received an email saying that my item has been shipped. When will I receive my order?
Once shipped, you should receive your order within the promised delivery timeframe of 1–3 business days for Metro Manila areas and 2–4 Working days for provincial areas. In unforeseen event, your package might delay due to unexpected reasons.
How can I know the exact date and time of delivery?
Our courier service is unable to provide the exact date and time of delivery however we can assure you that your order will be delivered within our promised delivery time frame.
Can I receive a call before delivery?
Our in-house delivery team for Metro Manila Areas will contact you during the day of delivery. However, for our third party courier service provider, we cannot guarantee that you will receive text from them. We encourage customers to monitor the status via Courier’s website.
Can I cancel my order after order has been shipped?
Unfortunately, we cannot stop the delivery of shipped orders. We do not encourage this but you can refuse your order upon delivery and courier will return the package to us.
What if I am not at home when the package arrives?
For COD orders, anyone can receive the order as long as the person has the money to pay the order.
Can Watchportal deliver the package to my office?
Watchportal will deliver your order following the address you provide during checkout, whether it is your house address or office address.
Can I pick up my order at Watchportal office?
Watchportal doesn't offer this option for now.
Can I purchase multiple items and have it delivered to different shipping addresses?
We currently do not offer delivering different items to different addresses for the same order.
Should you want to have your items delivered to different addresses, we would recommend placing different orders (items to be delivered to the same shipping address should be put together in 1 order).