Straight answers about ordering, payment, delivery, and our guarantee. If your question is not covered here, our team is one message away: Facebook m.me/WatchPortalPH, email info@watchportal.com.ph, or call or text 09062760788 or 09398969129, Monday to Friday, 9am to 5pm.
Ordering and Payment
What payment methods do you accept?
We accept Cash on Delivery nationwide, GCash, debit and credit cards, and online banking. The total shown at Shopify checkout, including any shipping fee, is the final amount for your order.
How does Cash on Delivery work?
Choose Cash on Delivery at checkout and place your order. We verify the order details first, then dispatch your watch with a courier. You pay in cash when the parcel arrives at your door. COD is available nationwide across the Philippines.
How long does order processing take?
Most orders are verified and processed within 24 to 48 hours after the order is placed. Processing time is separate from courier transit time, which starts when your parcel is dispatched.
Can I cancel my order?
Contact Customer Service promptly if you want to cancel. Orders that have already been dispatched may not be stoppable, so the sooner you reach us, the better.
Delivery
How long does delivery take?
Delivery estimates begin after dispatch, not at checkout. Metro Manila orders usually arrive in 3 to 7 calendar days after dispatch. Orders to other Philippine locations usually arrive in 4 to 10 calendar days after dispatch. Remote areas, severe weather, holidays, and courier disruptions can add time.
Will I receive tracking details?
When tracking is available, we send the courier name and tracking details through the contact information supplied with your order. Please monitor the tracking and keep your delivery contact number available.
Can I change my delivery address after ordering?
Orders are delivered to the address submitted at checkout. Contact Customer Service immediately if a correction is needed. An address change cannot be guaranteed once the order has been dispatched. Items for different delivery addresses should be placed as separate orders.
Can I pick up my order in person?
Office or showroom pickup is currently unavailable. All orders are delivered by courier to the address you provide at checkout.
Authenticity and Returns
Are your watches original?
Yes. Every watch we sell is 100% original, backed by our moneyback guarantee. We have been selling watches online in the Philippines since 2015 and carry Casio, G-SHOCK, Baby-G, Edifice, Sheen, Pro Trek, Seiko, Alba, and Valentino.
What should I do if my order arrives damaged, incomplete, or wrong?
Contact us as soon as possible, preferably within 48 hours of delivery, so delivery evidence can be preserved. Keep the product, packaging, and parcel label, and send us clear photos or video of the issue with your order number. We will coordinate the appropriate remedy under our Returns, Exchanges and Refund Policy.
Can I return a watch if I change my mind?
Change of mind returns are not guaranteed for a correctly supplied, non-defective product. We may approve a discretionary exchange or store credit. If approved, the conditions and any customer paid return shipping are confirmed in writing before you send anything back. Please do not return an item until Customer Service provides return instructions.
Support
How can I contact Watch Portal?
Message us on Facebook at m.me/WatchPortalPH, email info@watchportal.com.ph, or call or text 09062760788 or 09398969129. You can also use the Contact Us page on this site.
What are your customer support hours?
Our support team is available Monday to Friday, 9am to 5pm, Philippine time. Messages sent outside these hours are answered on the next business day.
