Last updated: August 21, 2026
This policy explains Watch Portal's current order processing, shipping fees, estimated delivery times, tracking, and delivery procedures.
Order processing
Orders may be reviewed to verify the delivery address, contact details, payment, product availability, or other information needed to fulfill the order. Most orders are verified and processed within 24–48 hours after the order is placed. Processing time is separate from courier transit time.
Estimated delivery times
Delivery estimates begin after dispatch, not at checkout:
-
Metro Manila: 3–7 calendar days after dispatch
-
Other Philippine locations: 4–10 calendar days after dispatch
Remote areas, severe weather, holidays, courier disruptions, address problems, and events outside Watch Portal's control can add time. These estimates are not guaranteed appointment dates.
Shipping fees and promotions
Shipping is not universally free. Shopify checkout calculates the applicable shipping fee before payment based on destination and order value. The fee shown at checkout is authoritative for the specific order. Free shipping applies only when checkout or an active promotion explicitly says that the order qualifies.
Tracking and delivery contact
When tracking is available, Watch Portal will send the courier and tracking details through the contact information supplied with the order. Customers should monitor tracking and keep their delivery contact available.
The current website states that an in-house delivery team may handle Metro Manila orders and contact the customer on the delivery day. Calls or text messages from third-party couriers cannot be guaranteed.
Delivery scheduling and pickup
Couriers generally cannot guarantee an exact delivery date or time. Weekend or holiday delivery depends on courier availability. Office or showroom pickup is currently unavailable.
Delivery address
Orders are delivered to the address submitted at checkout. Contact Customer Service immediately if an address correction is needed. An address change cannot be guaranteed after dispatch.
Items for different delivery addresses must be placed as separate orders.
Failed, refused, or undeliverable deliveries
If a parcel cannot be delivered because of an incorrect address, unavailable recipient, refusal without an approved cancellation, or repeated failed attempts, Watch Portal will contact the customer about redelivery, return-to-sender, or cancellation options. Any charge must reflect an actual applicable cost and be disclosed before the customer agrees to the next step.
Missing, wrong, or damaged parcels
Report a missing, incomplete, wrong, or damaged delivery as soon as possible through the Contact Us page. Keep the parcel, packaging, label, accessories, and product while the claim is reviewed. Watch Portal will coordinate the appropriate remedy and return process under the canonical Returns, Exchanges and Refund Policy.
Contact
Use the current Contact Us page for assistance and service hours.
This policy is the canonical Watch Portal shipping and delivery policy.
