Return and Refund Policy

RETURN AND REFUND POLICY

 Watchportal really cares for you! That’s right, we promote “value for money”. If we don’t satisfy your preferences with our products, you may exchange, or have a store credit with us. Please read the guidelines below on how to return or refund your purchased products.

ELIGIBLE FOR RETURN, REPLACEMENT, OR STORE CREDITS 

• LACK OF ITEM DELIVERED
• The claim must be reported to Customer Service upon delivery or within the day of receipt.
• Keep the packaging and (LBC) pouch intact.
• Take photo of the actual item delivered and (LBC) waybill.
  
  
• WRONG ITEM DELIVERED
• The claim must be reported to Customer Service within the day of receipt or up to the following day.
• The product is NOT USED or DAMAGED by misuse.
• Tags and labels are complete and attached.
• Take photo of the actual item delivered.
  
  
• DEFECTIVE OR DAMAGED ITEM UPON DELIVERY OR RECEIPT
• The claim must be reported to Customer Service within the day of receipt or up to the following day.
• The product is NOT USED or DAMAGED by misuse.
• Tags and labels are complete and attached.
  
  

VALIDITY OF RETURN

IMPORTANT NOTICE: “ENSURE THAT THE PRODUCTS ARE IN IT’S ORIGINAL CONDITION, ALL TAGS AND LABELS ARE COMPLETE AND ATTACHED, USED PRODUCTS OR DAMAGED BY MISUSE ARE NO LONGER VALID FOR RETURN OR REFUND.”

Items that are eligible for returns should be shipped back to Watchportal within seven (7) calendar days. All items sold after this period is no longer accepted for return or refund and shall be covered under suppliers or manufacturer’s warranty.

Please note that the warranty only covers the “MECHANISM” of the product and not for damaged parts or scratches due to misusage. (Please read the warranty card for more detailed information of the terms and condition regarding the warranty of our products.)

PROCEDURE FOR RETURN, REPLACEMENT, REFUND OR STORE CREDITS

1. Make sure that your request or claim is under the guidelines of Watchportal Return and Refund Policy.
2. Contact our Customer Service Team either via phone, email or Facebook for verification and approval of your request or claim.

PROCEDURE FOR CANCELLATION OF ORDERS (USING PAYMONGO AS MODE OF PAYMENT)

A. Customer Wants to Cancel the Order
Refunds will be processed to the original payment method once the cancellation is approved.

B. Customer Did Not Provide Necessary Documents
You may be asked to provide verification documents, such as a valid ID and a photo of the credit/debit card used (showing only the last four digits and expiry date).
If the required documents are not provided, the order will be cancelled for security reasons.

Please note: For cancelled transactions, payment gateway fees are non-refundable and will be deducted from the refund amount.

WATCHPORTAL CUSTOMER SERVICE CONTACT DETAILS

            Mobile             : 0999 360 6060 (Smart) / 0917 617 4062 (Globe)

            Email               : info@watchportal.com.ph

            Facebook        : @watchportalph